Velaro has been a premier provider of live chat SaaS for sales, contact center and marketing customers. The company now boasts a cloud-based live chat console designed to increase both operational efficiency and flexibility for clients.
“By augmenting our longtime cloud-based Control Panel application with the new Web Agent offering, call center professionals can now be more efficient and effective in their use of our live chat software,” said Jeff Mason, Velaro’s Vice President of Marketing. “All businesses need is their browser, and they are able to use a highly robust live chat offering that expands customer satisfaction and increases revenue growth.”
Clients who use the new Web Agent will enjoy live product updates along with Proactive Chat, Enterprise Security, Industry-Leading Reporting, and Advanced Routing and Workflow. Customers who have already beta-tested the new solutions include Arizona State University and the company Various Things Live.
All modern browsers will support Velaro’s Web Agent, and the console provides a platform for both Mac and Linux-based operating systems.
“As a large university, it is critical we have the most efficient method to receive updates and do reporting – we cannot afford to lose time in our environment,” said Tamara Popovich, Associate Director of Student Services at Arizona State University. “Velaro’s new cloud-based console allows us to remotely receive instant updates and help our students, alumni and donors get the answers they need as quickly as possible.”
Velaro has a roster of impressive clients including Blue Cross Blue Shield, Experian, Pfizer and Dell. The company has won independently rated live chat awards in six of the last seven years.
“We were extremely pleased with Velaro’s cloud-based web agent,” said Josh Kahle at Various Things Live. “As a company that is on the cutting-edge of digital media, being able to remotely access the cloud is a huge advantage for us, and the new web agent does not disappoint, but shines.”
Edited by Braden Becker