TelStrat has officially released its latest Engage Cloud offering specifically for contact center outsourcers, multi-tenant surroundings and Software-as-a-Service (SaaS) hosted providers. A key group of call recording and WFO capabilities are offered by Engage Cloud and have been optimized for public or private cloud implementations.
Several organizations and contact centers are opting for the beneficial enterprise-grade call recording and WFO in the current demanding and fast-changing business settings, eliminating the exertion and expenditure for developing and maintaining the required infrastructure. Service providers are offered a simplified approach to implementation by TelStrat’s Engage Cloud, fulfilling the requirements of this fast-developing market.
Engage Cloud makes it possible to implement services over the public Internet or across a private wide area network (WAN). Cloud-based users can now benefit from the extremely receptive access with Engage Cloud’s competent architecture. Users can also handle operations on their own with very little training by using Engage Cloud’s perceptive, Web 2.0 interface. Server and account configuration and control are also made easy by the system’s online centralized management.
"Engage Cloud is ideal for hosted service providers who want to offer their customers cloud-based call recording and WFO services,” said Bob Carroll, CEO at TelStrat. “Its enterprise-grade feature set and no-compromise performance make it easy to offer highly-profitable services with minimal effort. Bringing our customers innovative solutions like Engage Cloud is just one reason why, to date, 2012 has been the best year in our company's history."
Similar to the highly developed security capabilities available across TelStrat's Engage Suite Portfolio, Engage Cloud offerings are also compliant with PCI DSS, HIPAA and other regulatory compliance programs. Apart from offering complete support for Secure Sockets Layer or SSL/HTTPS connections, Engage Cloud features 256-bit AES encryption and strongly partitioned resources, ensuring dependable customer security and data integrity.
A comprehensive array of disaster survivability/recovery configurations are also supported by Engage Cloud.
TelStrat’s Engage Suite offers all-inclusive contact center offerings and business call recording products like the Engage Contact Center Suite. Organizations can capture customer interaction, data mine call content, exploit agent performance and reorganize workforce management in an economically viable manner.
Want to learn more about cloud communications? Then be sure to attend the Cloud Communications Expo, collocated with ITEXPO West 2012 taking place Oct 2-5, in Austin, TX. The Cloud Communications Expo will address the growing need of businesses to integrate and leverage cloud based communications applications, process enhancement techniques, and network based communications interfaces and architectures. For more information on registering for the Cloud Communications Expo click here.
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Edited by Braden Becker